The recovery partition in an HP desktop or laptop computer is a specific chunk of your hard drive set aside for important system files. If the main partition on your hard drive crashes or becomes corrupt, you can boot into the recovery partition and perform tasks that allow you to restore your computer to the exact way it was working on an earlier date.

Thank you for joining HP Forums, I'll be glad to help you, And Don't worry about your English, because you've conveyed the message pretty well, that's what counts!;) That said, as I understand you want a copy of the recovery image, Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: Did you attempt creating a copy of the recovery image before deleting it, you could use that instead? If you haven't created one and considering it cannot be created now, here's what you need to know: The download option may not be available for your device anymore, however, you may order on from HP and here's how to do it: If you are in the United States or Canada, use the following steps to order a recovery kit if one is available: • Find the serial number for your computer and write the number down on a piece of paper. The serial number is located on a service tag label adhered the case of the computer. For some notebook models sold in 2010 or later, you need to remove the battery or open an access hatch on the bottom of the notebook to see the service tag. Figure: An example of a service tag (the tag on your computer may look different) • Write down any model numbers and product names listed on the service tag. Use these names to determine the exact model name (not series) of your computer. CAUTION: It is very important that you know the computer's exact model number/product name - not the series name that is often printed directly on the product's exterior.

If you use the series name to order discs, the discs probably will not work. For example, there are several models of G62 notebook computers, but only one model G62-149WM. To learn more about how to find model numbers for HP products, see. • Open a web browser and go to the. • At the top of the page click Support and then click Software & Drivers.

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Hello, I have a HP dv6 that I force shutdown. Upon reboot, it asks me to do a Windows diagnostic and if I select that option, all I see is a blue screen (not the blue screen of death) and nothing else happens.

No progress bar, nothing.a DOS window did appear and disappear in a flash at the beginning. Now, I had installed Ubuntu (through wubi, I think), and if I choose that OS option while booting, it boots up just fine. I can even see my Windows folders, files, etc., through Ubuntu file manager, though I can't copy, open of course.

Now, I have my 5 CD-R system recovery disks that I'd burned at the beginning. I changed the boot order to CD in the BIOS, popped in recovery disk 1 and I see the two progress bars 'Windows loading files' and then the blue screen appears again and nothing else does. Thinking my recovery disks were corrupt, I plugged disk 1 into an Acer with the same Windows 7 Home Premium OS. When I attempted to boot my Acer from the HP recovery disk, I got a nice window with a message saying that this laptop is not supported by the recovery disk and to contact HP support. So, the recovery disks are fine. I'm not sure what else to do. Any help will be appreciated.

Try running chkdsk from a booted Win 7 install DVD or flash drive. How to run chkdsk or System File Checker (SFC) from the Recovery Console • Boot your Vista or Windows 7 installation DVD • When you see ' Press any key to boot from CD or DVD', press Enter • At the ' Install Windows' screen, click on Repair your computer at lower left • At the System Recovery Options screen, make note of the drive letter assigned to your boot drive (normally C:) and click Next • At the Chose a Recovery Tool window, click on Command Prompt. You will be sitting at X: Sources directory • Run chkdsk or SFC • If you did not note the drive letter of your boot disk, you can enter bcdedit and look at the osdevice line to see what it is. • For chkdsk, type chkdsk c: /r and press Enter (use the letter from above if not C:). • For sfc, type sfc /scannow /offbootdir=c: /offwindir=c: windows and press Enter (use the letter from above) Let either run to completion undisturbed.